Privacy policy

Last Updated: September 2026

At House of Pehnava, we value the trust you place in us. We are committed to protecting your personal information and maintaining high standards of privacy and security when you browse our website, create an account, or purchase our products.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

By accessing or using the House of Pehnava website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

1. Information We Collect

When you use our website or purchase from us, we may collect information that you voluntarily provide, including your name, mobile number, email address, billing address, shipping address, and other information required to process your order.

When you place an order, we may also collect information related to your purchase, payment method, order details, delivery information, and transaction history.

We may automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, referring website, and general website usage information. This information helps us understand how customers use our website and improve our services.

2. How We Use Your Information

We use the information collected from you to process and deliver your orders, provide customer support, confirm and communicate order details, process payments and refunds, manage returns and exchanges, improve our products and website, personalise your shopping experience, prevent fraud and unauthorised activity, resolve disputes, troubleshoot problems, send important service-related communications, and comply with applicable legal and regulatory requirements.

We may also use aggregated or anonymised information for internal research, analytics, and business improvement.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide a better browsing experience, remember preferences, understand website traffic, analyse customer behaviour, and improve website functionality.

Some cookies may be placed by third-party service providers that assist us with analytics, payments, advertising, or other website functions.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features or functionality of our website.

4. Payment Information

Payments made through our website may be processed through third-party payment service providers.

House of Pehnava may receive transaction-related information necessary to confirm and fulfil your order. Payment credentials such as card details may be processed directly by the relevant payment service provider and may be subject to that provider's own privacy policy and security practices.

We do not intend to retain complete payment card information unless required and permitted for legitimate business or legal purposes.

5. Sharing of Information

We may share necessary information with trusted service providers who help us operate our business, including payment processing providers, shipping and logistics partners, technology and hosting providers, customer support providers, website analytics and marketing service providers, and professional advisers.

Such information is shared only when reasonably necessary to provide our services, process transactions, fulfil orders, improve our website, protect our business, or comply with legal obligations.

We may also disclose information when required by applicable law, court order, governmental authority, or other lawful process, or when necessary to protect the rights, property, or safety of House of Pehnava, our customers, or others.

We do not sell your personal information to third parties for their independent marketing purposes.

6. Data Security

We take reasonable technical, organisational, and administrative measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

7. Marketing Communications

Where permitted by applicable law, we may use your contact information to send you information about our products, collections, offers, and updates.

You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Even if you opt out of marketing communications, we may still send essential service-related communications, such as order confirmations, shipping updates, payment information, or account-related communications.

8. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

House of Pehnava is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with your personal information.

9. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review and take appropriate action.

10. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.

You may also have the right to withdraw consent for certain uses of your information or opt out of promotional communications.

To make a privacy-related request, please contact us using the contact details provided below. We may need to verify your identity before processing certain requests.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable laws.

Any updated version will be published on this page with the revised "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact House of Pehnava through the contact details provided on our website.

House of Pehnava
Jaipur, Rajasthan, India

Email: bellishworks@gmail.com

Phone:+91 9461164991

We will make reasonable efforts to respond to privacy-related requests within the time required under applicable law.